Health Affairs

Health Affairs, 28, no. 2 (2009): 334-344 doi: 10.1377/hlthaff.28.2.334 © 2009 by Project HOPE	New Online   Getting Health Reform Done   After the State of the Union   Incremental Reform   E-Health in Developing World   Most-Read Articles in 2009

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Electronic Health Records

If You Build It, Will They Come? The Kaiser Permanente Model Of Online Health Care

Anna-Lisa Silvestre, Valerie M. Sue and Jill Y. Allen

Although health care has lagged behind other industries in adopting online services, consumers will embrace online tools such as obtaining results of lab tests, scheduling appointments, and doctor-patient e-mail. Many challenges in using health care technology faced by small and midsize medical practices can be overcome by examining how Kaiser Permanente and other large integrated health systems handle the same problems. Collaboration among providers, combined with government support, will help advance widespread consumer adoption of online health care.

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