Health Affairs

Health Affairs, 28, no. 2 (2009): 467-477 doi: 10.1377/hlthaff.28.2.467 © 2009 by Project HOPE	New Online   Getting Health Reform Done   After the State of the Union   Incremental Reform   E-Health in Developing World   Most-Read Articles in 2009

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Health IT Systems

From Tasks To Processes: The Case For Changing Health Information Technology To Improve Health Care

James M. Walker and Pascale Carayon

To deliver better health care at a lower cost, health information technology (IT) should be redesigned to support improved, patient-centered care and not the isolated tasks of physicians and clinicians. This new approach has major policy implications: health IT can help mitigate the worsening shortages of physicians; it will require managers, clinicians, and patients to learn new skills and behaviors; it will increase the need for clinically astute systems analysts, business-process managers, and human-factors engineers; and it will highlight the need to pay for process improvements and improved patient well-being rather than the mere purchase of health IT.

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