Health Affairs, 24, no. 1 (2005): 240-242 doi: 10.1377/hlthaff.24.1.240 © 2005 by Project HOPE	New Online   Senate Health Reform Bill   Rewarding Providers   Public Option Policy Brief   Health Reform & Abortion   Delivery System Reform

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Narrative Matters

Here Comes Trouble

As I prepared to walk into the room, my nurse handed me a chart, saying, "She’s not too happy." She meant Margie, a "frequent flyer" in our office, whom I was seeing for the first time. I knew her by sight, of course, having seen her and her husband in the hallway many times. Many people in our community know them by sight.

I walked through the door. Margie, a round woman in her fifties with flame-red hair that today is in two Pippi Longstocking tails, sits in the chair, mouth set in a hard line, refusing to make eye . . . [Full Text of this Article]

Riding The System

 

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