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PROLOGUEImproving Quality And Accountability
The tale of health care reform in the United States is often reminiscent of the ancient tale of the sightless men and the elephant. Hampered by blindness or darkness, each man attempts to understand what an elephant is by feeling a different part of its body: leg, tail, side, or ear. Not surprisingly, each comes away with a unique, limited, and limiting perception: the elephant resembles a pillar, a rope, a wall, or a hand fan.
Reformers who concentrate too narrowly on insurance coverage—broadening availability, paying the tab, or both—tend to suffer a similar fate: for them, the health care
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