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On Caring For ‘Difficult’ Patients
Tony Miksanek
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LET’S BE BLUNT. It’s hard to care for difficult patients. It’s sometimes impossible to actually like them. This species of sick individuals tends to strain time, patience, and resources. They often generate a cascade of phone calls. They sometimes demand a heap of medically unnecessary tests. They occasionally refuse recommended treatment. Many have unreasonable expectations. Some whine and gripe incessantly. A few threaten to sue. Almost all of them need at least thirty minutes—and want sixty minutes—of face time with the doctor at every encounter instead of the usual fifteen minutes the schedule actually allows.
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Willy: Refusing Recommendations And Calling The Shots
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Mrs. Thomasina: Worried But Well And Demanding Lots Of Testing
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Max: Angry, Pessimistic, And Running Out Of Options
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