Health Affairs, 27, no. 6 (2008): 1701-1706 doi: 10.1377/hlthaff.27.6.1701 © 2008 by Project HOPE	New Online   Senate Health Reform Bill   Rewarding Providers   Public Option Policy Brief   Health Reform & Abortion   Delivery System Reform

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Narrative Matters

The Voice On The Other End Of The Phone

A MIDDLE-AGED, SPANISH-SPEAKING WOMAN has just been wheeled into the emergency room (ER) of a major hospital in metropolitan Boston. Her anxious twenty-one-year-old son is with her. He describes, in hurried Spanish, how his mother was injured in a machinery accident at a factory. As I listen closely for a pause in his speech or an intake of breath (my opportunity to jump in and interpret his words into English), I concentrate not only on retaining and conveying all of the information he is providing, but also on how to render all of the nonverbal . . . [Full Text of this Article]

Conveying More Than Words

 

The Complexity And The Frustration

 

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